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Information Governance

Health records are confidential. They should be shared only on a need-to-know basis.

Our Information Governance (IG) level 3 allows us to receive and process patient data securely and with the confidence of our partners. 

At its heart, Information Governance is about setting a high standard for the handling of information and giving organisations the tools to achieve that standard. The ultimate aim is to demonstrate that an organisation can be trusted to maintain the confidentiality and security of personal information, by helping individuals to practice good information governance and to be consistent in the way they handle personal and corporate information. As an organisation handling sensitive personal information we were the first in our industry to obtain IG compliance and embed it within our core beliefs.

To achieve this self management uk undertook a programme of internal assessments of practices and procedures with the assistance of the whole staff team. The training undertaken was tailored to the amount of Service user data that an individual handles in the course of their job role. Then we undertook a company-wide training programme for every member of staff to complete which involved online e-learning courses and post training surveys to ensure that the training had been absorbed, implemented and retained. Lastly, we updated and modified internal procedures, processes, policies and induction programs to ensure that we maintain the highest level of data handling through everything we do.

The result of this work has ensured that we achieved and maintained the highest rating available each year since we started the programme in 2012 and have seen numerous benefits from this when working with NHS organisations across the country.

To see our latest compliance report, click here and enter our organisation code 8HN97 into the "look for" field.